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Frequently Asked Questions
Check-In & Check-Out
What time is check-in and check-out?
Can I request an early check-in or late check-out?
Can I manage my reservation online?
What is the cancellation policy?
Can I drop off my luggage before check-in or leave it in the unit after check-out?
Is Lunara Bay pet-friendly?
Housekeeping & Facilities
Is mid-stay housekeeping service available?
What supplies are provided?
Are there irons or steamers for garments?
Does each home have a washer and dryer?
Are there coffee makers in each home?
Amenities, Activities & Wellness
Is the pool heated year-round?
Are pool towels provided?
What fitness amenities are available?
Can we swim off the dock? How deep is the water?
Can I hire a private chef to cook in my home?
What are the quiet hours?
Does every home have a grill?
How do the firepits work?
What toiletries are included with each stay?
Docking, Parking & Transportation
Where can I park? Can I park my trailer?
Can I dock my boat at my home?
What if my home isn’t on the water? Can I still bring a boat?
Can I schedule private transport?
Where can I launch my boat?
Is the marina public?
Can I book a private sunset cruise or boat excursion?
Can I host an event during my stay?